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Mission Statement
Rooted in the mission of Jesus and the healing ministry of the Church, and
faithful to Catherine McAuley's service tradition marked by justice, excellence,
stewardship and respect for the dignity of
each person, the Sisters of Mercy Health System implements and advocates for
innovative health and social services to improve the health and quality
of life of communities served, with particular concern for people who are
economically poor.
Vision
As a people entrusted with the healing ministry of the Catholic Church, we will
make a significant impact on the health and well being of the communities we
serve. To achieve this, we will
- strive to ensure access to all by working with others to develop a
complete and operationally effective range of health and social services,
- excel in the delivery, management and measurement of service and clinical
quality, and
- implement innovative and integrated health care delivery models.
Core values
- We accept all persons as
created in the image of God.
Justice - We honor each person's rights and responsibilities in light
of the common good.
Service - We respond with compassion to the needs of others.
Excellence - We strive to attain high standards of performance and
proficiency.
Stewardship - We wisely use our talents and resources.
Customer Service & Satisfaction Creed
Our abiding belief in the dignity of every human being compels us, the employees
of Mercy, to exceed our Customers’ expectations by delivering the highest degree
of clinical care and service. Our Customers are those needing our services,
including their families and friends.
emphasis on service relationships throughout the continuum
of care is fundamental to living out our Mission, Vision and Values.
We believe our Customers are central to everything we do, making each
of us caregivers.
We believe we work in partnership with others to serve our customers.
The physician is a key partner in serving customers and achieving customer
satisfaction.
We believe Customer service is "our way of life." All employees have
the power to make this way of life a reality.
We believe we are called to compassionate service in response to our
Customers’ needs, particularly during times of stress and high anxiety.
We believe our quality of service must lead to superior Customer
satisfaction.
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© Sisters of Mercy Health System
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